Terms and Conditions

Music Stores Terms of Service ("Agreement")

This Agreement was last modified on July 9th 2024.

Please read these Terms of Service ("Agreement", "Terms of Service") carefully before using www.musicstores.in ("the Site") operated by Music Stores ("us", "we", or "our"). This Agreement sets forth the legally binding terms and conditions for your use of the Site at www.musicstores.in.

By accessing or using the Site in any manner, including, but not limited to, visiting or browsing the Site or contributing content or other materials to the Site, you agree to be bound by these Terms of Service. Capitalized terms are defined in this Agreement.

Intellectual Property

The Site and its original content, features, and functionality are owned by Music Stores and are protected by international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

Termination

We may terminate your access to the Site, without cause or notice, which may result in the forfeiture and destruction of all information associated with you. All provisions of this Agreement that by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

Links To Other Sites

Our Site may contain links to third-party sites that are not owned or controlled by Music Stores.

Music Stores has no control over and assumes no responsibility for, the content, privacy policies, or practices of any third-party sites or services. We strongly advise you to read the terms and conditions and privacy policy of any third-party site that you visit.

Governing Law

This Agreement (and any further rules, policies, or guidelines incorporated by reference) shall be governed and construed in accordance with the laws of Andhra Pradesh, India, without giving effect to any principles of conflicts of law.

Equipment

You agree to be responsible for obtaining and maintaining all telephone, computer hardware, and other equipment needed for access to and use of the Site and Services, and you shall be responsible for all charges related thereto.

Disclaimer

You understand that we cannot and do not promise, guarantee, or warrant that files you download through the Internet will be free from viruses, worms, Trojan horses, or other code that may be destructive. You are responsible for implementing sufficient safeguards for yourself. We do not assume any responsibility for your use of the Internet.

Every order issued by the customer(s) shall not be binding on the company unless acknowledged by the company in writing. The orders which are once canceled by the company for any reason the customer will be refunded the complete amount if the payment mode is Card. If the payment mode is COD the order will be cancelled by informing the customer. The Company reserves its right to refuse orders at its sole discretion without assigning any reasons.

The content of the Site and/or Services may not be complete or up-to-date and should not be used to replace any other statements or notices provided by us. Information obtained by using the Site and/or Services is not exhaustive and does not necessarily cover all relevant issues.

For Your Information

Use of this site and the services is at your own risk. the content is provided “as is” and without any warranties, express or implied. We disclaim all warranties, including any implied warranties of merchantability, fitness for a particular purpose, title, or non-infringement. We do not warrant that this site or the services will be uninterrupted or error-free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or other harmful elements. We do not warrant or make any representation regarding any use of the content or accuracy. We may make changes or improvements at any time. You assume the entire cost of any loss or damage arising from the use of this site or its content. We make no warranty that your use of the content will not infringe the rights of others. We assume no responsibility for errors or omissions in such content.

Limitation On Liability

Music Stores, its parents, subsidiaries, affiliates, licensors, service providers, content providers, employees, agents, officers, and directors (collectively, hereafter in this paragraph, “ music stores”) will not be liable for any incidental, direct, indirect, punitive, actual, consequential, special, exemplary, or other damages, including loss of revenue or income, pain and suffering, emotional distress, or similar damages, even if advised of the possibility of such damages.

All products sold on the Site are sold with the warranty of their respective manufacturers and with the Music Stores 15 days return/price protection policy. Except for those warranties and any other written warranty shown on the Site or purchased on the Site all products and Services are sold without warranty express or implied, and include no warranty of fitness for a particular purpose.

You will indemnify and hold Music Stores, its parents, subsidiaries, affiliates, licensors, licensees, customers, content providers, service providers, employees, agents, officers, directors and contractors (“ Indemnified Parties”) harmless from any breach of these Terms of Use by you, including any use of content from the site other than as expressly authorized by us in these Terms of Use. You agree that the Indemnified Parties will have no liability in connection with any such breach or unauthorized use. You agree to indemnify any and all resulting loss, damages, judgments, awards, costs, expenses, and attorney’s fees of the Indemnified Parties in connection herewith. You will also indemnify and hold the Indemnified Parties harmless from and against any claims brought by any third parties arising out of your use of this Site or the Services.

Submissions

All comments, reviews, articles, sound files, videos, and photographs (collectively “Submitted Content”) you submit to Music Stores directly or through user surveys become the property of Music Stores and, except as otherwise specifically stated on the Site, you grant a perpetual, non-exclusive, royalty-free license giving Music Stores the right to use the Submitted Content for any purpose, including, but not limited to the advertising and promotion of the Site and the Services.

Security and Privacy

Any passwords used for registration on the Site are for individual use only. You are solely responsible for the security of your password. We may monitor your password and, at our discretion, require you to change it. If you use a password that we consider insecure, we may require it to be changed or we may end your account.

If you become involved in any violation of system security, we reserve the right to release your details to system administrators at other sites in order to assist them in resolving security incidents. We reserve the right to investigate all suspected violations of these Terms of Use.

We reserve the right to cooperate fully with any law enforcement authorities or court order requesting disclosure of the identity of anyone posting any e-mail messages, or publishing or otherwise making available any materials that are believed to violate these Terms of Use.

BY ACCEPTING THIS AGREEMENT YOU WAIVE AND HOLD HARMLESS MUSIC STORES FROM ANY CLAIMS RESULTING FROM ANY ACTION TAKEN BY MUSIC STORES DURING OR AS A RESULT OF ITS INVESTIGATIONS AND/OR FROM ANY ACTIONS TAKEN AS A CONSEQUENCE OF INVESTIGATIONS BY EITHER MUSIC STORES OR LAW ENFORCEMENT AUTHORITIES. 

You agree that Music Stores shall have the right, but not the obligation, to monitor the content of the Services and the use of the Services by you and other users (including, without limitation, by keystroke capture) to determine compliance with this Agreement and for any other purpose deemed appropriate by Music Stores and further that Music Stores may use the information gathered during such monitoring for any purpose deemed appropriate by Music Stores to the extent permitted by law. You further agree that subject only to Music Stores Privacy Policy as it may change from time to time, personal data provided by you to Music Stores may be used, to the extent permitted by law, for any purpose Music Stores deems appropriate and may, within Music Stores sole discretion, be given or sold to our affiliates or third parties. You acknowledge that you understand that when you disclose personal information (e.g., user name, e-mail address) on the Site or Services, that information can be monitored, collected and used by others and may result in unsolicited messages from other users or other third parties and that you consent to all such monitoring, collection and use. If you object to our sharing of your personal information, you may opt out of information governed by mandatory opt-out provisions under the Financial Services Modernization Act and the Fair Reporting Act, to the extent required by such acts, if we ever collect such information and even though we are not governed by those acts.

You agree that Music Stores in its sole discretion, shall have the right, but not the obligation, to edit, refuse to post, or remove any Submitted Content, for any reason whatsoever, including, without limitation, if Music Stores considers that the Submitted Content constitutes or promotes gambling or any illegal activity, or if Music Stores considers the material to be pornographic, sexually explicit, lewd, lascivious, filthy, excessively violent, harassing or otherwise objectionable. Notwithstanding the foregoing, you shall remain solely responsible for the content of material you upload, post or otherwise make available on the Site or the Services. Furthermore, you acknowledge that the Site and Services may not be monitored that you do not rely on Music Stores to monitor or edit the Site or Services, and that the Site or Services may contain content that you find offensive, and you hereby waive any objections you might have with respect to viewing such content.

Changes To This Agreement

We reserve the right, at our sole discretion, to modify or replace these Terms of Service by posting the updated terms on the Site. Your continued use of the Site after any such changes constitutes your acceptance of the new Terms of Service.

Please review this Agreement periodically for changes. If you do not agree to any of this Agreement or any changes to this Agreement, do not use, access or continue to access the Site or discontinue any use of the Site immediately.

Shipping and Returns Policy

Thank you for shopping with us. We are committed to ensuring the satisfaction of our customers and understand the importance of a clear and hassle-free shipping and returns policy. Below you will find detailed information regarding our shipping options, return policy, and process for handling returns and refunds.

Shipping Options

We partner with Nimbuspost and Shiprocket to offer an exceptional shipping experience. These aggregator services utilize prominent courier services such as Bluedart, DTDC, Delhivery, and Amazon Shipping to ensure your package is delivered promptly and safely. The selection of the courier service is determined based on the delivery location and the courier's performance in that area to guarantee the best service.

Note: Shipping charges of 100 INR per kg will apply if a customer returns an item or fails to collect it upon delivery.

Returns & Refunds

Your satisfaction is our top priority. All items we sell are brand new and come with the manufacturer's full warranty. If you are not entirely satisfied with your purchase, you may return it within 10 days of receipt. For example, if you receive your shipment on 01/12/2015, you must return it by 10/12/2015.

Shipping Damage

If you receive a shipment with visible damage to the packaging, please refuse delivery. We highly recommend inspecting your order immediately upon receipt to ensure it is in proper working condition.

Returning an Item

Items eligible for return must be in resalable condition, meaning they are exactly as received, with all original packaging, blank warranty cards, manuals, and without any signs of wear or use. In cases where the product is not returned in its original condition, the return may be refused.

Shipping Charges

Shipping and handling charges will be refunded if the product received is damaged in transit. For all other returns, shipping and handling charges will apply.

Return Shipping Process

Return shipping is hassle-free with our fedex return shipping method. Please keep the package ready; our executive will pick it up from your doorstep at no extra cost.*

*In unforeseen circumstances where we cannot pick up your return, you may need to ship the products back to us. Rest assured, we will refund the logistic charges once the product is received at our facility.

Refund Process

• COD Returns: All refunds for Cash on Delivery purchases will be issued via Check or Bank Remittance as per the customer's preference. Customer account details will be requested upon initiating the return.

• Card Payment Returns: Refunds for purchases made via Debit/Credit cards will be processed within 2-3 working days of receiving the return request.

Please Note: cds, dvds, software, and specific other items are not eligible for return.Also products which have free softwares provided should not be used for returning the item. Refunds will only be initiated after the returned item is received by us.

For any questions or to initiate a return, please contact our Customer Service department at +91-8977-777-151 or email sales@musicstores.in. Returns cannot be accepted past 10 days from the receipt date.

Cancellations

You can cancel your order depending on its current status:

• Preparation-In-Progress/Awaiting COD Validation/Awaiting Payment Confirmation: These orders have not yet shipped. To cancel, please login to your account and submit a cancellation request or email us at sales@musicstores.in using the same email address used to place the order. Online payments will be refunded within 2-3 working days.

• Shipped Orders: Once an order is shipped, it cannot be cancelled until it's received. After receiving, you can request a return by logging into your account or contacting us at sales@musicstores.in with your order reference. Refunds are processed upon receiving the returned shipment.

For more information on our shipping and returns policy, or for help with your order, please don't hesitate to get in touch.

Shipping Terms & Conditions - Your Guide to Our Delivery Process

At Music Stores, we are committed to delivering your purchase promptly and ensuring your shopping experience is as smooth and enjoyable as listening to your favorite tunes. Below, you'll find detailed information about our shipping options, charges, delivery timelines, return policies, and insurance guidelines to keep you informed every step of the way.

Shipping Options and Delivery Timelines:

• Dispatch Notifications: Products indicated with “We Dispatch in 24 to 48 hours” or "Dispatch within Few Hours" are available at our delivery location, ready to be tested and dispatched within the specified timeframe.

• Dispatch Within Indicated Days: Items labeled as “We Dispatch within Indicated Days” may require additional time for shipment from alternate locations or directly from our suppliers. This process includes testing before dispatch and may vary depending on the product.

• Special Orders: Custom orders or special requests may require additional time for procurement and dispatch, as these items often come directly from our suppliers.

• Order Changes: Should there be any adjustments to the shipping time, our team will promptly communicate with you to confirm dispatch approval.

Shipping Charges and Transaction Fees:

• Music Stores offers free shipping for orders above INR 5,000. However, certain exceptions apply:

• Products of low value and high volume/weight may incur shipping charges.

• Shipments to remote locations not covered by our courier partners may attract shipping charges.

Delivery Availability Check & COD

COD and Delivery Checks: Cash on delivery (COD) is not available for products priced over INR 20000/-. Our product pages feature a Delivery Availability Checker to estimate delivery time and verify COD eligibility based on your pin code. This Delivery Availabitity checked is irrelevant to the product it is only to check the pin code and cod availability.

Cancellation and Order Mistakes: A transaction charge of 2.5% is applicable if an order is cancelled before shipment or if an incorrect product is ordered.

Return Policy and Shipping Charges:

• Damaged Shipments: If your order is damaged in transit or received in a non-working condition, we will bear the return shipping costs.

• Customer Errors: For returns necessitated by customer mistakes or order changes, with no fault of Music Stores, a shipping fee of INR 200 per kg will apply, calculated based on volumetric weight or actual weight, whichever is higher.

Courier Partners and Shipment Modes:

Courier Partners: We collaborate with Nimbuspost and Shiprocket, leveraging top courier services like Bluedart, DTDC, Delhivery, and Amazon Shipping, selected based on delivery location and performance for optimal service.

Shipment Modes:

• Surface shipments travel by road, typically for items weighing over 3kgs.

• Air shipments are used for lighter packages under 3kgs.

• Transport mode is employed for heavy items like pianos or drums over 20kgs, delivered to your doorstep by trusted carriers like VRL.

Insurance and Safety:

• Transit Insurance: Rest assured, all shipments are transit-insured for damage protection. However, to claim insurance, please do not accept delivery if the outer package is excessively damaged.

• Unboxing Video: For a smooth transaction and to assist in any claims, taking a video of the unboxing process is recommended.

Our dedication to delivering your musical treasures safely and promptly is paramount. Should you have any questions or require further clarification on our shipping terms, please do not hesitate to contact us directly through email or phone.

Shipping Terms for Our E-commerce Site:

Shipping Options

We offer various shipping options to cater to the diverse needs of our shoppers. During checkout, you'll be able to select the method that best suits your preference and timeline. Please note, however, that while we work diligently with our logistic partners to meet your delivery expectations, there are instances where deliveries may encounter delays.

Potential Reasons for Delay

Our team and courier partners strive to maintain a seamless shipping process, yet unforeseen complications such as adverse weather conditions, logistic issues, or high demand periods may occasionally lead to delayed shipments. These situations are often beyond our control, and we appreciate your patience and understanding.

Liability for Delayed Shipments

Music Stores values customer satisfaction above all, and we exert every effort to resolve shipping issues swiftly. However, it's important to note that Music Stores is not liable for any losses or damages resulting from delayed shipments. We encourage customers to plan accordingly, especially when ordering items needed by a specific date.

Tracking Your Order

Upon dispatching your order, we will provide you with a tracking number. This feature enables you to monitor your shipment's progress and receive updates on its status. Should there be any delays or issues, this tracking information will serve as a valuable tool for both customer support and yourself to address any concerns.

Customer Support

Our Customer Support Team is always here to help. If you have questions about your shipping options, need assistance tracking your order, or wish to report any difficulties with your shipment, please contact us. We're committed to resolving any issues to your satisfaction.

Conclusion

We understand that timely delivery is critical to providing a positive shopping experience. Please be assured that we are working closely with our shipping partners to deliver your order as promptly as possible. Thank you for choosing our e-commerce platform for your shopping needs. Your support and understanding are greatly appreciated.

For any additional inquiries regarding our shipping terms, please don't hesitate to reach out to our Customer Support Team.

 Thank you for shopping with us!